Don’t panic. CasaBooking has it covered: a credit card pre-authorization for the deposit amount agreed with Marc is taken before every stay. If you’re unsure of the amount, just email us at info@casabooking.com to double-check. This system allows us to charge the guest up to one week after departure—but only if the damage is clear and justified.

A charge is only considered if the damage exceeds €25. For anything less, feel free to contact Marc directly for a friendly compensation request. To proceed, we need a photo of the damage within three days of the guest’s departure and a repair invoice or replacement cost within the following week.

Once we receive your photo, CasaBooking sends a polite, factual message to the guest. It includes the photo and explains that we’re awaiting a quote or invoice from the owner in order to provide the final amount. Even if, yes, the guest should have reported it themselves, we always stay calm and professional.

As soon as we get the invoice, we share the final amount with the guest. If they agree, it’s all settled quickly. If they refuse, what happens next depends on how the booking was made.

If the reservation was made via Airbnb, the platform holds the deposit. We escalate the matter to Airbnb’s resolution center, which reviews all messages and documentation. So far, whenever the case is well documented, Airbnb has consistently ruled in favor of the owner.

For direct bookings or other platforms, CasaBooking holds the deposit. If the claim is valid, we can charge part or all of the pre-authorized amount directly from the guest’s card.

The system works smoothly if deadlines are respected and clear evidence is provided. Your quick response and coordination with CasaBooking’s team are key. If you ever have questions, just email us at info@casabooking.com — we’re here to help.

At CasaBooking, we handle hundreds of bookings every month. Thankfully, actually charging a deposit is extremely rare. Minor damages are common (broken glass, scratched chair, tired mosquito screen…), but most of the time, they’re small and guests are honest and cooperative.

Still, having a credit card pre-authorization in place is a great deterrent—and an essential safety net. It reassures less experienced owners and keeps a healthy level of accountability for guests who… let’s say, treat your place a bit too much like home.