In short-term rentals, a confirmed booking represents a firm commitment. Cancelling it without force majeure — meaning without serious damage, legal impossibility, or an unforeseeable external event — leads to consequences far broader than one might imagine.

For the traveler, the impact is immediate. They have organized their trip, booked transportation and activities, and often scheduled time off work.

A late cancellation creates significant stress, often accompanied by additional costs to secure alternative accommodation.

Even if the platform partially relocates the guest, the experience is compromised. This frustration often results in complaints, negative reviews, and a lasting loss of trust.

Platforms such as Airbnb or Booking.com strictly penalize this behavior. Sanctions may be financial, but more importantly algorithmic: reduced visibility, loss of premium status, and public notices indicating that the host cancelled a reservation.

Platform performance depends heavily on historical reliability. A listing perceived as unstable is automatically pushed down in search rankings.

For a professional manager like CasaBooking, the impact is even greater. Platforms assess reliability at the account level.

An isolated cancellation can therefore affect the visibility of the entire portfolio.

Concretely, one owner’s decision can indirectly penalize all others. This is a collective risk, not an individual one.

Economically, cancellations destroy value: immediate revenue loss, weakened performance indicators (occupancy rate, average rating, conversion rate), and reduced ability to maintain optimal pricing over time.

In the medium term, the real cost far exceeds the amount of the cancelled reservation.

This is why CasaBooking takes a clear position.

A confirmed reservation must be honored, except in objectively established cases of force majeure.

The idea of “keeping the freedom to cancel if needed” is incompatible with professional management.

Reliability is a strategic asset.

It determines visibility, profitability, and the credibility of the entire portfolio.

Allowing discretionary cancellations would weaken all the owners we represent.

At CasaBooking, we prioritize a responsible and sustainable approach: contractual stability, respect for commitments, and collective protection of performance.

This rigor is what ensures sustainable revenue and a strong long-term reputation.